Last updated: November 1, 2026
Every Happy Mahjong order is packed by hand and shipped from our studio in Texas. Here's what to expect once you place your order.
Where We Ship
We currently ship to addresses within the United States. We don't ship internationally yet. If you're outside the US and would love a set, contact us and we'll let you know when that changes.
Processing Time
Orders are packed and shipped within 3–5 business days (Monday–Friday, excluding holidays). During launches and the holiday season, processing may take a little longer. We'll email you if there's any delay with your order.
Shipping Methods & Rates
We ship with FedEx. Shipping is calculated at checkout based on your address and the size and weight of your order, so you'll see your exact cost and options before you pay. Options may include:
- FedEx Ground Economy – our most affordable option
- FedEx Ground / Home Delivery – typically 1–5 business days in transit
- FedEx 2Day – for when you need it fast
Transit times are estimates from FedEx and begin once your order ships. They aren't guaranteed.
PO Boxes
FedEx can't deliver to PO boxes. Please use a street address for your order.
Order Tracking
As soon as your order ships, you'll get an email with your FedEx tracking number.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, please take photos of the box and the items and contact us within 30 days of delivery. We'll make it right with a replacement or refund, as described in our Refund Policy.
If tracking shows your package was delivered but you can't find it, check with neighbors and your building's mail area, then contact us. We'll help you file a claim with FedEx. We aren't able to replace packages that tracking confirms were delivered to the address provided at checkout.
Address Changes
Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible. We can update it as long as your order hasn't shipped yet. We aren't responsible for orders shipped to an incorrect address entered at checkout.
Questions
Have a question about your order or shipping? Contact us and we'll be happy to help.
