Refund policy

Last updated: October 25, 2026

We want you to love your Happy Mahjong order. If something isn't right, here's how returns work.

Returns

You have 30 days from the day your order arrives to request a return. Items must be returned in their original condition, with all tiles, pieces, and original packaging included.

Tile Sets

Tile sets must be returned complete and in original condition. If the shrink wrap has been removed, we'll inspect the set when it arrives and let you know whether a restocking fee applies before we issue your refund.

Refunds Only

We offer refunds, not exchanges. If you'd like a different item or color, return the original for a refund and place a new order.

How to Start a Return

Contact us within 30 days of delivery with your order number, the item you're returning, and the reason. We'll reply with the return address and next steps. Please don't send items back without contacting us first.

Return Shipping

You're responsible for return shipping costs, and original shipping charges aren't refundable. We recommend a trackable shipping method, since we can't issue a refund for a return we don't receive.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a defect, or isn't what you ordered, contact us within 30 days of delivery with your order number and photos of the issue. We'll make it right with a replacement or a full refund, including shipping, at no cost to you. For a missing or damaged tile, we can send a replacement tile.

Refund Timing

Once your return arrives and is inspected, we'll email you and refund your original payment method. Depending on your bank, it can take a few business days for the refund to appear.

Contact

Should you have any questions about returns or this Refund Policy, please contact us.